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Find answers to common questions or reach out to our support team.
Setup Guides
Step-by-step guides for getting your phone system and AI agents configured.
FAQs
Quick answers to the most common questions about our products and services.
Live Support
Talk to a real person. Our Florida-based support team is available Monday through Friday.
Frequently Asked Questions
Most businesses are fully up and running within 3-5 business days. We handle the provisioning, number porting, and configuration. Your team gets a quick training session and you are good to go. For larger deployments (50+ users), we typically allow 2-3 weeks for a phased rollout.
Absolutely. We port your existing numbers at no extra charge. The porting process typically takes 7-10 business days for local numbers and up to 4 weeks for toll-free numbers. During the transition, your current phones continue to work normally so there is no downtime.
You can use UCaaS with any internet-connected device: desk phones (IP phones), computers via a softphone app, or mobile phones via our iOS and Android apps. We offer compatible desk phones at discounted prices, or you can bring your own SIP-compatible devices.
Our AI agents use advanced natural language processing to understand and respond to callers in real time. They can answer common questions, schedule appointments, qualify leads, take messages, and route calls to the right person. You train the AI with your specific business information, scripts, and FAQs so it represents your brand accurately.
Our AI agents handle the vast majority of routine calls with high accuracy. For complex scenarios or when a caller specifically requests a human, the AI seamlessly transfers the call to your team with full context of the conversation. You set the rules for when and how transfers happen.
Our UCaaS system includes automatic failover. If your internet connection drops, calls are automatically routed to mobile phones or a backup number you designate. You never miss a call, even during outages. We also recommend a backup internet connection for mission-critical businesses.
UCaaS plans are billed monthly per user with all features included. No hidden fees, no long-term contracts required. AI agent plans include a monthly base fee plus per-minute usage charges. You can set usage caps so you never get a surprise bill. We accept all major credit cards and ACH payments.
Yes. Our platform supports HIPAA-compliant communications for healthcare organizations. This includes encrypted voice calls, secure messaging, and a signed Business Associate Agreement (BAA). Our AI agents can also be configured for HIPAA-compliant interactions with patients.
Still Need Help?
Our support team is here for you. Call us at (888) 965-8280 or send us a message.
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