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Privacy Policy

Last updated: February 2026

OmniCaaS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our UCaaS phone system, or interact with our AI call center agents.

Information We Collect

We collect information you provide directly to us, including:

  • Account Information: Name, email address, phone number, company name, and billing information when you create an account or purchase our services.
  • Communications Data: Call logs, call recordings (when enabled by you), voicemail transcriptions, and messaging content as part of our UCaaS and AI agent services.
  • Usage Data: Information about how you use our services, including feature usage, call volumes, and interaction patterns.
  • Website Data: IP address, browser type, pages visited, time spent on pages, and referring URLs collected through cookies and similar technologies.
  • Contact Form Submissions: Any information you submit through our website forms, including consultation requests and support inquiries.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our UCaaS and AI agent services
  • Process transactions and send related information, including purchase confirmations and invoices
  • Respond to your comments, questions, and customer service requests
  • Send you technical notices, updates, security alerts, and administrative messages
  • Monitor and analyze trends, usage, and activities to improve our services
  • Personalize your experience and provide content and features relevant to your business needs
  • Comply with legal obligations and enforce our terms of service

Data Sharing and Third Parties

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who provide services on our behalf, such as cloud hosting, payment processing, and analytics, subject to confidentiality agreements.
  • Telecommunications Partners: With our carrier partners as necessary to provide phone and messaging services.
  • Legal Requirements: When required by law, regulation, legal process, or governmental request.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, regular security audits, and SOC 2-compliant infrastructure. For healthcare clients, we offer HIPAA-compliant configurations with signed Business Associate Agreements (BAAs). While no method of transmission over the internet is 100% secure, we strive to use commercially acceptable means to protect your personal information.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct inaccurate or incomplete personal information.
  • Deletion: Request that we delete your personal information, subject to certain legal exceptions.
  • Opt-Out: Opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
  • Data Portability: Request a copy of your data in a structured, machine-readable format.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: