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Terms of Service

Last updated: February 2026

These Terms of Service ("Terms") govern your use of the OmniCaaS website, UCaaS phone system, AI call center agents, and related services (collectively, the "Services") provided by OmniCaaS ("we," "our," or "us"). By accessing or using our Services, you agree to be bound by these Terms.

Acceptance of Terms

By creating an account, subscribing to our services, or using any part of the OmniCaaS platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

Description of Services

OmniCaaS provides the following cloud-based communication services:

  • UCaaS Phone System: Cloud-based business phone service including voice calls, video conferencing, team messaging, voicemail, auto-attendant, call routing, and related telecommunications features.
  • AI Call Center Agents: AI-powered virtual receptionists and call center agents that answer calls, qualify leads, schedule appointments, and handle customer inquiries on your behalf.
  • Ancillary Services: Reporting, analytics, CRM integrations, number porting, and other features described on our website.

User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify OmniCaaS of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that violate these Terms or are used for unlawful purposes, including but not limited to robocalling, spam, or any activity that violates applicable telecommunications regulations.

Payment and Billing

By subscribing to our Services, you agree to the following billing terms:

  • Subscription fees are billed monthly in advance on the anniversary of your subscription start date.
  • AI agent usage charges (per-minute fees) are billed monthly in arrears based on actual usage.
  • All fees are non-refundable unless otherwise specified in your service agreement or required by law.
  • We reserve the right to modify pricing with 30 days written notice. Continued use of the Services after a price change constitutes acceptance of the new pricing.
  • Overdue balances may be subject to late fees of 1.5% per month and may result in service suspension.

Service Level Agreement

OmniCaaS commits to the following service levels:

  • Uptime: We target 99.9% uptime for our UCaaS and AI agent platforms, excluding scheduled maintenance windows.
  • Support Response: Support requests are acknowledged within 4 business hours during normal business hours (Monday through Friday, 8:00 AM to 6:00 PM EST).
  • Scheduled Maintenance: Planned maintenance windows are communicated at least 48 hours in advance and typically occur during off-peak hours.
  • Service credits may be issued for sustained outages exceeding our uptime commitment, as detailed in your individual service agreement.

Limitation of Liability

To the maximum extent permitted by applicable law, OmniCaaS shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising out of or related to your use of the Services. Our total liability for any claim arising from or related to the Services shall not exceed the total fees paid by you to OmniCaaS during the twelve (12) months preceding the event giving rise to the claim.

Termination

Either party may terminate the service agreement as follows:

  • You may cancel your subscription at any time with 30 days written notice. Service continues through the end of your current billing period.
  • We may suspend or terminate your access if you breach these Terms, fail to pay outstanding invoices, or use the Services for unlawful purposes.
  • Upon termination, we will make your data available for export for 30 days. After that period, your data will be securely deleted in accordance with our data retention policies.
  • Phone numbers can be ported out to your new provider upon request during the 30-day post-termination period.

Contact Information

For questions about these Terms of Service, please contact us: